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Troubleshooting

note

This page is being written. It will collect the most common issues partners hit (device not appearing, dashboard not updating, decoder errors, certificate propagation, MFA recovery, and more) with a short fix recipe for each.

In the meantime, if you're stuck:

  • For device or telemetry issues, start in Fleet → Device list, open the device, and check the Events tab for the most recent traffic. A device that has never sent an uplink is usually a registration or pairing issue; a device that stopped sending is usually a power, range, or gateway issue.
  • For dashboard issues, see Dashboards.
  • For sub-account, user, or MFA questions, see Users and roles.
  • For custom-domain or branding questions, see Custom domain.

If none of those apply, email support@eamstechnologies.com with the device or workflow ID and a short description of what you expected versus what you saw.