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Welcome

This guide helps you use the platform your provider has set up for you. It explains what you'll see when you sign in, how to read your dashboards, what to do when alerts arrive, and how to look after your own account.

You don't need to know anything about the underlying network or how the devices send data. The guide refers to your devices, your dashboards, and your readings in plain terms, the same way the platform does.

Who this guide is for​

You've been invited into a workspace by your service provider. Depending on what they set up, you have one of three roles:

  • Viewer: read-only access to dashboards, devices, and notifications.
  • Operator: everything a Viewer can do, plus acknowledging alerts and pressing action buttons on dashboards.
  • Workspace Admin: everything an Operator can do, plus inviting colleagues, managing their roles, and resetting their passwords.

Most pages in this guide are useful to all three roles. Sections that need a specific role are marked with a Permission required note at the end.

Where to find things​

After signing in, you'll see a sidebar with the main areas of the platform:

  • Dashboards: charts, gauges, and status panels your provider has built for you. See Reading your dashboards.
  • Analytics (Beta): historical, multi-device visualizations you build yourself and can place on a dashboard, when your plan includes it. See Analytics (Beta).
  • Fleet (or similar): the list of your devices, their health, and when each was last heard from. See Finding your devices.
  • Notifications (bell icon, top right): alerts that need your attention. See Responding to alerts.
  • Operations (if your plan includes it): organize your equipment into sites and networks, and build your own workflows that watch devices and raise alerts or send emails.
  • Settings (user menu, top right): your password, security, and (if you're a Workspace Admin) your colleagues. See Account settings.

The exact labels, colors, and logo are set by your provider, so what you see may look a little different from any screenshots here.

When you get stuck​

If something looks wrong, a device isn't reporting, or you need access you don't have, the right person to ask is your provider. They control what's connected, who can see it, and what role you have.

The glossary at the end of this guide explains any term you run into that isn't obvious.